Our year at Centred has kicked off with a bang and we are extremely privileged to have worked with our clients using the LMI Total Leader Concept achieve amazing results (See bottom of the newsletter for more information on this). One of our clients, the Keegor Group, whom we have been working with for more than 3 years, have achieved significant results. By following the LMI process and enrolling in more than 90 LMI programmes, they have increased employee engagement by more than 7% in a space of 12 months and their Profit Before Tax percentage has almost doubled, just to name a view achievements. And because of their outstanding results, they also won South Africa Inland Clients of the Year for 2018. (Read more on our LMI South Africa website here https://www.lmi-smi.co.za/sa-client-of-the-year-inland-2018).
But that is not all. In April we are all going to Brussels to the annual LMI world convention, where licensees from over 80 counties are coming together to celebrate the success of our clients. Our South African client, the Keegor Group has been nominated as a World Client of the Year finalist, and we are super excited to hear who the winners are at the awards evening.
Wish us, and especially the Keegor group the best of luck.
Wishing You Much Success,
Founder & CEO: Centred
Authorised LMI Licensee
Why making shoes made us happy.
When you are in business you are relying on people. One can automate as much as possible but the people component will always be there.
When a potential client calls me to help them, 9 out of the 10 times it is because they have people issues. Why? Because as humans we actually battle to operate together, especially when we have no common ground. Yes sure, humans are very adaptable and together, as history has shown, can overcome anything. You can find a lot of these stories in past wars, and sporting events. Just take the rugby world cup in 1995, when South African as a nation was divided, but together we stood in support of our team. And won.
So why do 9 out of 10 businesses have people issues? Well, it is because humans are so different and unique. Individualism or the notion of ‘I’ has been a great part of our journey up to now. Look at our schooling systems. We recognise children for their great performance. We recognise a kid for being the best in math, language or athletics. The winners are being celebrated on a daily basis. We make movies about heroes that save the day. Individualism is reinforced daily through the media and our social systems. In South Africa, we are relying greatly on Ramaphosa to save our country from corruption. And that is why we have people issues in our business.Our focus is far too much on the individual, on what the “I” want and what the “I” wants to achieve.
We don’t celebrate the child who helped one of his classmates to pass the math exam. Or the kid who motivates the kid with no friends to be part of their team. And we forget the purpose of business is actually to be better, together.
I heard a lovely story the other day, about how people conducted business in the 1800’s. If you were in shoe-selling, you were part of the whole process of selling the shoe. You would meet the customers as they walked through the door. You would then take his or her measurements and then you would go into the back, cut the leather, make the sole and put the whole shoe together. Then you would be the one delivering the shoe to the customer. From beginning to end you are part of the whole process, and thereby also enjoy the feeling of satisfaction, hopefully, of a happy customer.
Come the industrial age, our intelligence was undermined, and people were put into different job functions, many far removed from the experience of interacting with the customer. Far removed from the satisfying experience of serving another human being. Far removed of making someone else happy. And our job function of just doing something, and not really experiencing the benefit of what we are doing has resulted in most people just working for a salary. A salary that ensures survival. And people that just survive are not happy people.
Today, we are in the 21st century and we cannot erase the past. However, we can learn from it. The key to eliminating people issues in your business is to find a goal that delivers satisfaction, both for the business and the individual. The individual’s goals cannot be ignored. We have been socialised not to ignore the “I”. The goal must, however, be in line with, or complementary, to what the business wants to achieve. Which should at least be to make customers happy (again).
The challenge with goal setting is that the concept has been over commercialised and every consultant you meet think they can teach you about SMART goals. And voila, if you listen to them they promise you will be cured of your goal-less business. Goal setting has attracted a negative perception because of ill-informed and inexperienced consultants that makes it look so simple. Trust me, goal setting is hard. Why? Because you need to find the right goals that will fuel a common purpose as well as the right goal for the individual that will drive their inner desires. And finding a common purpose and understanding that resonates with our hearts and minds and reflects our most inner desires, is not that easy. Ask any philosopher or sage.
Your business does not have to have people issues. Let me rephrase that, Your business does not have to have so many people issues. It is possible to get people teamed up to strive for the same goal. It is possible for people to find out what they want, what the really really want. And it is possible to experience the satisfaction of achieving something worthwhile, like serving a customer. Ask me how, and I will share the LMI process with you.
SUGGESTED EXTERNAL ARTICLE:
ALEC HOG: Executive Summary of the 2019 National Budget Speech
I have always enjoyed Alec Hogg’s rational perspective on our economy. He is real but without cynicism. Rather, I enjoy his optimistic sober view. Hope you do so too.
In the 2019 State of the Nation Address, our President set out an ambitious agenda for our nation. It is an agenda that speaks to the South Africa that we can be. It is a task list for all of us. It lays out a series of interventions that will put South Africa on a bold new path.
Read the full budget speech here:
Or Alex’s executive summary:
TEDx Talk | How to Deal with Difficult People | Jay Johnson
There will always be difficult people in our lives, whether at work or otherwise. A warming talk to know that there is a way to deal with them besides the shotgun approach.
QUOTE FOR THE MONTH
“A good leader inspires others with confidence in the leader. A great leader inspires others with confidence in themselves.”
What an amazing experience it was reading this book and then interviewing the delightful authors Brad and Andy. Not only do they operate on a high level of intellectual rocket fuel, but they also provide a good dose of subtle humour. You might just smile more often than not while reading this book that people watching you might think you have something else between the pages. They share insight into concepts like ‘the curse of knowledge’ and many more. For a preview on this book, check out the interview on The Business Book Club podcast page. Click here to listen:
FEATURE: Total Leader Concept
I signed up as a LMI facilitator in 2015 and started working with Keegor, a manufacturing concern out in Benoni, that employs around 80 people. Since day one the Group CEO, Bruce Hansmeyer bought into the Total Leader Concept from LMI (Leadership Management International) and since then we have rolled out more than 90 programmes in the group.
Too many organizations have attempted to develop leaders with a fragmented, piecemeal, hit and miss approach. They focus on one area, or one attribute, or one facet of leadership believing that is all they need. Leadership is much more complex than that. Trying to develop leaders this way is like trying to become a professional golfer by only practising your putting. The best golfers are total golfers—they excel at driving, approach shots, sand shots, pitching, chipping and putting. They also must possess the confidence and mental strength to perform in the heat of competition.
The same is true for leaders. The best leaders, Total Leaders, excel at all parts and facets of leadership. The Total Leader Concept identifies 4 critically important areas that a person must master to become a Total Leader.
Through embracing these concepts Keegor was able to increase staff engagement by more than 7% in just 12 months and almost double its Profit before Tax percentage. If you are interested in achieving similar results in your organisation, please contact Jacques as soon as possible on 011 465 2990 or send an email to firstname.lastname@example.org.